By placing a booking with us you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
Payments can be made online using debit/credit card. When paying for the deposit via the online booking system (eviivo) the payment details will be stored securely and will be used to settle the total bill owed at the end of the stay. If you wish to settle the bill by an alternative means (a different card, bank transfer or cash) this must be settled before 11am on the day of check out. Any charges raised against us by our banks for handling dishonoured cheque’s, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
- Check-in between 15:00pm and before 21:00pm on day of arrival.
- Check-out by: 11:00am on day of departure
Cancellation, Returned Deposit & Non-Arrival Conditions
Guest who need to cancel a booking should contact us as soon as possible.
Refundable bookings may be cancelled free of charge up until 48hours before check-in, from this time the charge for the first night’s stay becomes due. If the room is cancelled after the check in time, or the guest does not show, the charge for the entire booked stay becomes due.
Please note. For bookings made through an online agent (e.g. bookings.com) we are unable to modify the booking and you will be required to cancel the booking through the source you used to book.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Covid19
If you have tested positive for covid19 before you arrive, or have been in close contact with someone who has tested positive, we ask that you do not stay at this time. If the booking is cancelled up until 48hours before check in the standard cancellation policy applies and a full refund of any payments will be provided. If the room is cancelled within the 48hours of check in time the payment for the first night becomes due, however, if you have booked with us directly, and provide proof of a positive covid test, we will be happy to issue a voucher for the amount paid that can be used to stay at a later date, or to rearrange the booking.
If you have booked through an online booking agent (e.g. bookings.com) we are unable to make any changes to the booking, the standard cancellation policy applies, and the cancellation must be managed through the channel used to book.
If you develop symptoms or test positive for Covid19 whilst you are staying at the property Please notify us immediately so that we can take additional steps to keep our staff and other guests safe. If you can return home, we will be happy to issue a voucher for any remaining night’s stay that have become due. If you continue your stay we will work with you to minimise the risk to staff and other guests. If you become to ill to travel and require additional nights this will be charged at our standard rates.
If you develop any symptoms within 14 days of checking out of the property we ask that you contact us immediately so that we can take all steps necessary to protect our staff and any other guests.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation and is in accordance with the Health Act 2006. Vaping is not permitted in the rooms or breakfast area.
We reserve the right to cancel a booking with immediate effect if guests are not honouring this and any evidence of smoking or tampering with the smoke detector will result in a fine of £90.
Pets & Service Dogs
Dogs are welcome to join you for an additional charge; there is no additional charge for service dogs. They remain your responsibility whilst they are on the property and you will be liable for any damage caused etc. We ask that you keep them with you and do not leave them in the room alone. You are welcome to use the patio and paddock to walk and exercise your dog but please clean up after them and keep them on a lead when there are others around. There is livestock, horses and working harris hawks near by to be mindful of.
Parking
Free on-site parking for standard vehicles is provided for the duration of your stay. Where on-site parking is provided guests accept that they park their vehicles at their own risk. Additional parking outside of your room booking may be arranged at an additional charge. We may be able to accommodate large vehicles depending on availability please get in touch.
Accessibility Statement
We are committed to catering for all guests as far as possible. Room 5 features a number of additions to make it suitable for those with disabilities. It is close to the car park with a ramp leading in making it easy to access, the doors and floor space is extra wide to allow a wheel chair user to get around, it has a raised toilet and grab rails in the bathroom (it does have a bath with over head shower, if shower only is required room one may be more suitable but it does have two steps to get in). The fire alarm is also fitted with light as well as sounds. We are happy to discuss requirements with guests and do what we can to help meet them.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation)
Our policy surrounding the personal details you provide as part of any booking or enquiry through this website/or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
The Golden Fleece 