By placing a booking with us you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
Payments can be made online / over the phone using debit /credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque’s, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
- Check-in between 15:00pm and before 21:00pm on day of arrival, early check in may be arranged by prior discussion for an additional charge.
- Check-out by: 11:00am on day of departure
Cancellation, Returned Deposit & Non-Arrival Conditions
Guest who need to cancel a booking should contact us as soon as possible.
Refundable bookings may be cancelled free of charge up until 2 days (before21:00) before check in. If the room is cancelled after this time or the guests do not arrive the charge for the first night will become due.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
If you are showing symptoms of covid19 before you arrive, or have been in contact with someone who has symptoms, you will be unable to stay at the property and should self isolate at home as per Government Guidelines. If you cancel your booking more than 48hours before you will receive a full refund, if you cancel within the 48hours we will be happy to issue a voucher for the 1night stay that has become due or rearrange the booking.
If you develop symptoms whilst you are staying at the property you should notify us and (as per Government Guidelines) return home immediately if at all possible and self isolate. If you are required to stay and self isolate in your room because you are too ill to travel you will be charged the standard rate for the additional nights of your stay. We will then discuss with you how best to manage your self isolation in order to protect ourselves, our staff and anyone else on the property.
If you develop any symptoms within 14 days of checking out of the property we ask that you contact us immediately so that we can take all steps necessary to protect our staff and any other guests.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation and is in accordance with the Health Act 2006. Vaping is not permitted in the rooms or breakfast area.
We reserve the right to cancel a booking with immediate effect if guests are not honouring this and any evidence of smoking or tampering with the smoke detector will result in a fine of £90.
Pets & Service Dogs
Dogs are welcome to join you for an additional charge; there is no additional charge for service dogs. They remain your responsibility whilst they are on the property and you will be liable for any damage caused etc. We ask that you keep them with you and do not leave them in the room alone. You are welcome to use the patio and paddock to walk and exercise your dog but please clean up after them and keep them on a lead when there are others around. There is livestock, horses and working harris hawks near by to be mindful of.
Free on-site parking for standard vehicles is provided for the duration of your stay. Where on-site parking is provided guests accept that they park their vehicles at their own risk. Additional parking outside of your room booking may be arranged at an additional charge. We may be able to accommodate large vehicles depending on availability please get in touch.
We are committed to catering for all guests as far as possible. Room 5 features a number of additions to make it suitable for those with disabilities. It is close to the car park with a ramp leading in making it easy to access, the doors and floor space is extra wide to allow a wheel chair user to get around, it has a raised toilet and grab rails in the bathroom (it does have a bath with over head shower, if shower only is required room one may be more suitable but it does have two steps to get in). The fire alarm is also fitted with light as well as sounds. We are happy to discuss requirements with guests and do what we can to help meet them.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation)
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.